Frequently Asked Questions



Q: How do I end telemarketing calls to my home, mobile or business?
A: The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint. You can register your home or mobile phone for free.

Go to www.donotcall.gov or call 1-888-382-1222

Q:  What is unlimited local calling or extended area of service?
A:  Unlimited local calling or EAS means you can call anyone within the DCT service area for free!  Exchanges include 251, 252, 253, 285, 424, 435, 485, 486, 489, 674, 652, 752, 763, 952, 962, 984.

Q:  How do I check my voicemail?
A:  If calling from your landline phone, dial 555 # or dial XXX-MAIL (6245) with your exchange number in place of the XXX.  (952-MAIL).  If requested, enter your password followed by #. 


Q:  How do I make an International call?

A:  011 + (Country Code) + (City Code) + (Telephone Number)    

For example, to place a call to Mexico City, Mexico you would dial 011-52-55-555-1234
011=international dialing prefix 52=Country Code for Mexico 55=City Code for Mexico City 
555-1234=phone number

DIGITAL PHONE

Stay connected to those who matter most with unlimited local calling and advanced calling features. Digital phone service is included in all service packages.

HIGH SPEED INTERNET

Providing the fastest High Speed Internet around with speeds starting at 20M…you have everything you need right at your finger tips!

DIGITAL TV

Hundreds of channels, High Definition, DVR, movies, sports packages, and more!

My wireless Internet from Daktel is so much faster than what I had with my previous Internet company! I love it!

- Linda, Jamestown

The technician that installed my wireless router was top notch! He was very patient and polite when explaining the process to me. Very impressed!

- Delores, Jamestown