Troubleshooting an In-Home WiFi Network

Are you having trouble connecting to the Internet through a network in your home? Try these tips to troubleshoot Internet connection problems on a wireless or wired home network.


1. Check your network connections and make sure your cable connections are set up correctly.

  • Wired connections to the router: If you are connecting through a wired network, make sure the computer connects into the router. The computer's Ethernet port should connect to one of the numbered ports on the router (1, 2, 3, or 4). Use a standard Ethernet cable (straight-through not crossover cable).

  • Wireless connections to the router: If you are connecting through a built-in wireless adapter, verify that it is on and enabled. If you are connecting through a wireless network, make sure the Wireless USB adapter is not loose where it connects into your computer. Additionally, you need to install the adapter's software (drivers) before using it.

 

2. Restart your equipment in the following order:

  • Unplug the power to your modem or switch (if you have one) for 30 seconds and wait another 30 seconds before continuing to the next step.
  • Unplug the power to your router for 30 seconds and wait another 30 seconds before continuing to the next step.
  • Restart your computer.

 

After restarting equipment, check for an Internet Connection. If you are still unable to access the Internet, please call the helpdesk for further troubleshooting.

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